Customer Service

Formulating a Business Plan

Liz McKeon

Published on: 09/07/2025

Business Plans are like road maps; it is possible to travel without one, but it will only increase the likelihood of getting lost along the way. Rather than putting yourself in the position where you have to stop or circle back and start over, entrepreneurs often use business plans to help guide them. This is because having a business plan will help the salon owner to see the bigger picture, plan ahead, make important decisions, and improve the overall likelihood of success.

Customer Service

How to Break Up with a Client in a Professional Manner

Liz McKeon

Published on: 09/07/2025

What is the best way to break up with a client? Digitally? In person?

Customer Service

The Personal Touch – How to Make Clients Feel Special

Liz McKeon

Published on: 09/07/2025

Developing great relationships with your clients is an essential part of running a column and a salon. This is a two way street – you need to have a solid, regular repeat business clientele, and clients need a salon they can rely on.

Customer Service